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Our Return and Shipping Policy

Get Satisfaction!

Before getting into the gross details of a standard return policy, it is important to let you know that we sincerely care about you and will do what we can to help you. We will typically go out of our way to make sure you have a good experience, feel well served, and are more satisfied. We are committed to you! We sincerely thank you for your business and thank you for committing to us!

General Terms

All products sold here are brand new and are manufactured to meet the highest industry standards. If there are products that are used or not brand new and we think they would still be of value to you, we will clearly indicate their condition. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to us within 48 hours. All packages should be shipped within one business day, but in most cases will be shipped the same day. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

What This Warranty Does Not Cover

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. We shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

Standard Return Merchandise Authorization (RMA) Policy

  • All order changes or cancellations should be reported prior to shipping and by phone on 1-888-940-0123 or by using our online contact form.
  • All returned parts may be subject to quality, operation, and/or performance tests by our testing facility or by a third party that we authorized. Upon the explained test(s) results, non-defective generic items may be subject to a 15% restocking fee.
  • Defective return does not include returns for incompatibility.
  • We reserves the right to replace defective parts or to issue a refund as we see fit.
  • All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.
  • There will be no refund for shipping under any circumstances.
  • All products, unless otherwise stated, are covered by their respective manufacturer's warranties. Within thirty (30) days, we will repair or replace, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed.
  • All returns require prior authorization and must be returned in the original packing with all disks, cables, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (1-888-940-0123), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.
  • All returned products must be accompanied by a Return Merchandise Authorization (RMA) number. We do not accept returns without an RMA. To obtain an RMA, send us a message on our contact form or call us at 1-888-940-0123.
  • Please include the following information in your message.

    1. Full name of purchaser (i.e., name of buyer)

    2. Email address used to place order (i.e., This email address is being protected from spambots. You need JavaScript enabled to view it.)

    3. Your order number.

    4. If the product is opened or unopened.

    5. Reason for return.

    6. If the product is defective or damaged, please tell us if you want an exchange for the same product
  • Once you have an RMA, ship the product back to us. Make sure you fill out the back of your yellow copy of your invoice (this is your receipt) and sign it. You'll need to cover the cost of shipping, unless given alternative instruction from an authorized Returns Representative. Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.
  • When your return has been received and processed, we will credit your account or ship you a new copy of your software. Any items marked "Back-ordered" are temporarily out of stock. We will ship them to you immediately when they are available.

Software RMA Policy

We can only accept unopened boxed software for return within 7 days of the purchase date. Defective merchandise may be exchanged for the same item.

Back-order Policy

If you order an out-of-stock software title from us, we will email you when we expect that product to be available. You will be among the first to receive the item. We will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send us a message on our contact form or call us at 1-888-940-0123, and we will change it for you.